Quality Improvement Officer
I am Lev Heller, the Senior Quality Assurance Specialist. I am responsible for the management and tracking of customer service requests, and for updating our protocols to prevent issues from recurring. I also actively look for ways we can improve how we operate so that we can better serve our partners. Prior to this role, I also worked in Grants Services, where I managed applications, and played a role in the initial construction of our list of charities providing direct Covid-19 relief.
Prior to joining CAF America, I interned for a year as a lab tech at the National Institutes of Health, studying the molecular basis of a specific genetic immunodeficiency, and for 8 months in development and impact analysis at Friendship Place, a local nonprofit offering homeless services. I have also volunteered extensively, with experience at retirement homes, disability care, telephone fundraising, international development, and emergency medicine. The majority of my volunteer hours, a total of 16 months, were spent serving as an emergency medical technician, splitting my time between Brooklyn, Israel, and Ghana. Additionally, I was certified and served as an emergency first responder instructor in Israel. All of this hands-on experience has taught me the importance of administrative support for any kind of humanitarian intervention, and I enthusiastically support CAF America’s mission with that in mind. My primary passion in philanthropy is impact assessment, and I am always looking for ways to leverage that to CAF America’s benefit.
When I have the time, I am an avid reader and rock climber. I also enjoy learning the basics of new skills (I can run up walls and pick locks), and playing overcomplicated board games.
I graduated from University of Maryland with a BSc. in Economics, with a focus on statistics and global poverty. I am certified in Anti-Money Laundering (AML/CFT) by the Society of Trust and Estate Practitioners (STEP).
Get in touch with me at firstname.lastname@example.org